Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.